| 1.0 VISION STATEMENT
1.1 "A proactive, firm and fair energy regulator…"
1.2 Through this vision statement, the Energy Regulation Board will endeavour to be fair in executing the regulatory function, predictable, meet the needs of stakeholders (responsive) and timely update the regulatory framework in line with changes in environment.
2.0 MISSION STATEMENT
2.1 “To regulate the energy sector in order to ensure the efficient provision of reliable and quality energy services and products…”
2.2 This mission statement is the main reason for the Board’s existence. Through it, the Board will strengthen regulatory framework, and improve collaboration and information sharing with stakeholders.
3.0 GOAL STATEMENT
3.1 “To increase compliance by licensed entities to energy facilities and infrastructure technical standards from an average of 75% to 80% by December 2016” and
4.0 VALUE STATEMENT
3.2 “To attain cost reflective tariffs and margins for improved viability in the energy sector by 2016”.
3.3 Through the above goals, the Board will endeavour t monitor the performance of licensed entities; regulate the energy sector; enforce mechanisms for complaints handling and protection of energy consumers; and promote collaboration with Government agencies.
4.1 ERB will espouse the following values in the provision of services to its clients: Integrity; Professionalism; Transparency; Respectability; Team Spirit; and Fairness. Each of these values can be amplified as follows:
4.1.1 Integrity: We shall be honest, sincere and ethical in our conduct;
4.1.2 Professionalism: We shall apply our expertise and skills to maintain the highest level of technical competence in order to achieve excellence in the execution of our mandate;
4.1.3 Transparency: We shall operate in an open and accountable manner;
4.1.4 Predictability: We shall consistently adhere to clearly defined rules, regulations and procedures in executing our mandate;
4.1.5 Team Spirit: We shall strive to achieve common objectives through mutual respect and collective effort; and
4.1.6 Fairness: We shall strive to achieve common objectives through mutual respect and collective effort.