Monitor the efficiency and performance of undertakings, having regard to the purposes for which they were established;

Receive and investigate complaints from consumers on price adjustments made, or services provided, by any undertaking, and regulate such adjustments and services by the attachment of appropriate conditions to licences held by undertakings;

Receive and investigate complaints concerning the location or construction of any common carrier or any energy or fuel facility or installation or the carrying out of any works by any undertaking, and regulate such location and construction by the attachment of appropriate conditions to licences held by undertakings;

In conjunction with the Zambia Competition Commission established by the Competition and Fair Trading Act, monitor the levels and structures of competition within the energy sector with a view to promoting competition and accessibility to any company or individual who meets the basic requirements for operating as a business in Zambia;

In conjunction with the Zambia Standards Bureau established by the Standards Act, design standards with regard to the quality, safety and reliability of supply of energy and fuels;

In conjunction with other Government agencies, formulate measures to minimise the environmental impact of the production and supply of energy and the production, transportation, storage and use of fuels and enforce such measures by the attachment of appropriate conditions to licences held by undertakings; and

Make recommendations to the Minister as to the measures to be taken through regulations to be made under this Act.