Request for Public Comments on the Revised Draft Zambian Standard DZS 397: 2023 – Electricity Supply – Quality of Consumer Service – Specification

The Energy Regulation Board (ERB) is a statutory body responsible for regulating the energy sector and derives its mandate from the Energy Regulation Act No.12 of 2019.

The Zambia Bureau of Standards (ZABS) is a statutory body established under an Act of Parliament, the Standards Act of 2017 for the development and promulgation of national standards for Zambia.

The ERB in collaboration with ZABS and other stakeholders has undertaken a revision of the following Zambian Standard (ZS) on Quality of Consumer Service in the Electricity Supply Industry (ESI):

ZS 397:2017: Electricity Supply – Quality of Consumer Service – Specification

The standard specifies the minimum requirements for assessing the quality of service offered to electricity consumers by the electricity service providers. The revision has been necessitated by the new developments that have taken place in the ESI since the publication of the previous edition. There is also need to align the Standard to the new legislation promulgated in 2019 and, in addition, to address the challenges that have been faced during its implementation.

This notice serves to invite the public, interested and affected parties to submit comments on the above Revised Zambian Standard. Copies of the draft revised standard can be obtained from the ERB and/or ZABS offices at the addresses indicated below. Additionally, electronic versions of the drafts are available for download from the links below.

Draft Zambian Standard DZS 397: 2023

Public Enquiry Comment Form

Comments on the draft should be submitted to the Director General, ERB or the Executive Director, ZABS no later than Friday 20th October 2023.


For clarifications or details, please contact the Energy Regulation Board at:

Head Office
Plot No. 9330 Dan Pule Road, Mass Media
P.O. Box 37631, Lusaka
Tel: +260 211 258845-49
Copperbelt Office
Plot 332 Independence Avenue
P.O. Box 22281
Tel: +260 212 220944 
Southern Region Office
P.O. Box 60292, Livingstone
Tel: +260 213 321562-3
Northern Region Office
Plot No. 2623, Lunzua Road, Kasama
Tel: +260 977 104272

Toll Free Line:    8484


or contact the Zambia Bureau of Standards at:

Head Office

Lechwe House, Freedom Way – South End,

P. O. Box 50259, Lusaka

Tel: +260 211 231385