About Us

A proactive, firm and fair energy regulator

As a regulator, our ultimate goal is to balance and safeguard the interests of all energy stakeholders in a manner that facilitates sustainable energy development for socio-economic transformation. Like an eagle we are determined to remain focused on our role, and show strength and dynamism in discharging our regulatory mandate.

Mission Statement

“To regulate the energy sector in order to ensure the efficient provision of reliable and quality energy services and products…”

GOAL Statement

“To increase compliance by licensed entities to energy facilities and infrastructure technical standards from an average of 75% to 80% by December 2016” and

“To attain cost reflective tariffs and margins for improved viability in the energy sector by 2016”.

VALUE Statement

Integrity: We shall be honest, sincere and ethical in our conduct;

Professionalism: We shall apply our expertise and skills to maintain the highest level of technical competence in order to achieve excellence in the execution of our mandate;

Transparency: We shall operate in an open and accountable manner;

Predictability: We shall consistently adhere to clearly defined rules, regulations and procedures in executing our mandate;

Team Spirit: We shall strive to achieve common objectives through mutual respect and collective effort; and

Fairness: We shall strive to achieve common objectives through mutual respect and collective effort.

The main thrust of the 2018-2021 Strategic Business Plan is to achieve a minimum of 90% compliance to the technical standards for energy infrastructure, minimum of 95% compliance to petroleum products quality standards, and minimum of 73% compliance to electricity quality standards by all licensed entities, and to attain cost reflective tariffs and margins for improved viability in the energy sector.

OUR ORIGIN

The adoption of the liberalisation policy in the 1990s in Zambia brought major changes in the the energy sector which was previously characterised by monopolies operating under extensive government control. This did not allow competition as it stifled growth, denying the sector capital that is vital for its growth.

The first initiative was the creation of a ministry responsible for energy. This was followed by the formulation of the National Energy policy to guide developments in the energy sector.

It was during the National Energy Policy development initiative that extensive consultations with stakeholders indicated the need for an autonomous Energy Regulatory Authority for fruitful liberalisation and private sector participation in the energy sector. The Energy Regulation Board (ERB) was consequently created under the Energy Regulation Act of 1995 Chapter 436 of the Laws of Zambia following the issuance of Statutory Instrument number 6 of 1997, the Energy Regulation Act (Commencement Order) of 27th January 1997.

OUR MANDATE

  • To issue licenses;
  • To monitor the efficiency and performance of the undertakings;
  • To receive and investigate complaints from consumers on price adjustments;
  • To receive or investigate complaints from consumers and licensed undertakings on services provided by the undertakings and regulate such services;
  • To approve and investigate complaints concerning the location or construction of any energy or fuel facility or installation;
  • In conjunction with the Zambia Competition Commission, investigate and monitor the levels and structures of competition within the energy sector with a view to promoting competition and accessibility;
  • In conjunction with the Zambia Bureau of Standards, design standards with regard to the quality, safety and reliability of supply of energy and fuels;
  • In conjunction with the Environmental Council of Zambia, formulate measures to minimise the environmental impact of the production and supply of energy and fuels.

Abridged

The BOard OF DIRECTORS

The Board of Directors is the highest decision-making of the institution responsible for providing strategic direction and management oversight. The Board consists of seven part-time members appointed by the Minister of Energy. The new board was appointed in December 2021, and can be seen below.

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Mr. Reynolds C. Bowa Chairperson
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Mr. Noel Nkoma Member
Mr. Gilbert PHIRI
Mr. Gilbert Phiri Vice Chairperson
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Mr. Michael Kachumi Member
Ms. Karen Banda
Ms. Karen Banda Member
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Mr. Banji Kalenga Member

To carry out its mandate effectively, the Board is assisted by four (4) Committees as follows:

a) Audit and Risk Committee (ARC);
b) Consumer Affairs Committee (CAC);
c) Finance, Human Resource and Administration Committee (FHRAC); and
d) Technical Committee (TC).

Executive Management Team

Management is headed by the Director General who is responsible for the day to day operations of the institution. The Director General oversees the operations of the institution and is assisted by five Directors.

Mr. Fred Hang’andu
Mr. Fred Hang’andu Acting Director General
Mr. Alfred Mwila
Mr. Alfred Mwila Director - Economic Regulation
Mrs. Edna M. Mwansa
Mrs. Edna M. Mwansa Director - Legal & Secretarial Services / Board Secretary
Mr. Allen Polito
Mr. Allen Polito Director - Technical Regulation
NasimaBShaikh
Ms. Nasima B. Shaikh Acting Director - Consumer & Public Affairs
Mr. Kabaye Mwale
Mr. Kabaye Mwale Director – Finance
ERB Organisation Chart